Privacy Policy
QBO Cloud is committed to the privacy of its users. This Privacy Policy explains the information that QBO Cloud collects from users through QBO Cloud’s interaction with users, as well as why we collect that information, what we do with it, and how we protect it. Users are visitors to QBO Cloud’s website, users of QBO Cloud’s products and services, and QBO Cloud’s other customers and business partners (individually “a User” and collectively “Users”).
This Privacy Notice also explains QBO Cloud’s commitments under laws and regulations that protect personal data, including the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws and regulations. Personal data means information relating to a User who can be directly or indirectly identified through the information, as well as information related to, or that could reasonably be linked to, a User or a User’s household (“Personal Data”).
1. QBO Cloud Services Covered by this Privacy Policy
This Privacy Policy covers QBO Cloud’s website, products and services, and normal business operations, as well as third-party services or websites used by or in the operation of QBO Cloud’s website, products and services, or normal business operations (collectively, “QBO Cloud Services”). QBO Cloud Services includes QBO Cloud, and other QBO Cloud Services that require Users to log in to use, such as Slack. QBO Cloud Services also include services, software, data, information, documentation, or materials provided to Users by QBO Cloud related to, or through, QBO Cloud Services.
This Privacy Policy does not apply to any third-party services, Packs or other extensions to QBO Cloud Services not created and provided by QBO Cloud, or websites to which QBO Cloud Services may link except to the extent such services, extensions, or websites are part of QBO Cloud Services and exchange data directly with QBO Cloud Services. QBO Cloud does not control or have any responsibility for the privacy practices of third-party services or websites that are not part of QBO Cloud Services. QBO Cloud Services do not include social media features such as “Share” and “Like” buttons that are provided by third-party social media platforms such as Facebook, LinkedIn, and Twitter. Users should review the privacy policies of all third-party services, software, files, and websites.
2. Information Collected and Methods of Information Collection
A. Generally.
QBO Cloud may collect data, including Personal Data, provided by Users to QBO Cloud or through QBO Cloud Services, as well as information collected regarding Users, except as described by this Privacy Policy (collectively, “User Data”). Such collections include without limitation Users inputting or uploading information to QBO Cloud Services, causing information to be provided to QBO Cloud or QBO Cloud Services by or through third-party providers or services, visiting or otherwise accessing QBO Cloud Services, filling out forms on or through QBO Cloud Services, and downloading software, documents, or other resources from or through QBO Cloud Services, as well as information collected from third parties, including publicly available information from third-party websites like Facebook, LinkedIn, and Twitter.
(1) Limitations on Personal Data Provided by Users.
A User cannot send Personal Data to QBO Cloud unless the User is allowed to do so by applicable law and only then to the extent allowed by applicable law and this Privacy Policy. Users must obtain all consents or other legal basis necessary to send Personal Data to QBO Cloud and for QBO Cloud’s use of that personal data under this Privacy Policy. Users must remove Personal Data from data sent to QBO Cloud for customer support except for Personal Data related to the User or the User’s employees or other agents involved in seeking support and for whom the User has obtained the consent or other legal basis necessary to send that Personal Data to QBO Cloud and for QBO Cloud’s use of that Personal Data under this Privacy Policy.
If a User provides Personal Data that it is not allowed to send to QBO Cloud, the User must immediately contact QBO Cloud by email at privacy@qbo.io; QBO Cloud will delete all such Personal Data from QBO Cloud Services to the extent identifiable by QBO Cloud. If QBO Cloud becomes aware that it has received such Personal Data, QBO Cloud will notify affected Users and delete the Personal Data from QBO Cloud Services, each to the extent identifiable by QBO Cloud.
(2) Visit Data.
User Data does include information automatically obtained by visiting or otherwise accessing QBO Cloud Services that is Personal Data (“Visit Data”). Specifically, Visit Data includes a User’s IP address, the date and time of the User’s visit, the User’s browser and device information, information contained in cookies and tracking technologies (“cookies”), what parts of QBO Cloud Services the User accessed or visited, Internet traffic information, and information from third parties, but all only to the extent to which such data is Personal Data.
(3) Cookies.
QBO Cloud’s website and some QBO Cloud Services use cookies to collect data, include cookies described here. These cookies may collect User Data, as well as opt-in information for this Privacy Policy, Visit Data, and other information that allows QBO Cloud Services to recognize Users on return visits, track Users’ use of QBO Cloud Services, save settings for Users, and otherwise deliver a consistent experience for Users. Cookie settings are separated into categories: Strictly Necessary, Functional, Performance, and Targeting. Strictly Necessary cookies are required to use QBO Cloud’s website and store cookie settings; Users can manage cookie settings for Functional, Performance, and Targeting Cookies.
(4) Operational Data.
User Data does not include non-identifiable information that is automatically collected by accessing QBO Cloud Services and is not Personal Data (“Operational Data”). Specifically, Operational Data includes telemetry data received by QBO Cloud through QBO Cloud Services, statistical data, aggregate summary data, and other information generated by QBO Cloud Services related to the operation or performance of QBO Cloud Services where the information does not include Personal Data.
(5) Personal Data of Children.
QBO Cloud does not knowingly receive, process, store, or otherwise use the Personal Data of children under sixteen years of age, nor may children under sixteen years of age use QBO Cloud Services. If a User provides Personal Data of such children to QBO Cloud or QBO Cloud Services, the User must immediately contact QBO Cloud by email at privacy@qbo.io.
B. Information Collected through QBO Cloud Services.
QBO Cloud may collect User Data, including Personal Data, through the use of QBO Cloud Online Services. QBO Cloud may collect the following User Data through QBO Cloud Online Services: first name, last name, email address, company name, phone number, and country. In addition, QBO Cloud may also collect Visit Data, Cookies, Operational Data, and information related to QBO Cloud’s normal business operations.
C. Information Collected through Normal Business Operations.
QBO Cloud may collect User Data, including Personal Data, as part of its normal business operations, including its business operations with Users. Business operations include the management of business relationships, customer support activities, billing, and marketing activities, as well as contracting and marketing activities and events, and correspondence with QBO Cloud through phone, email, or other methods.
3. Use of User Data
A. Generally.
QBO Cloud receives, processes, stores, and otherwise uses certain information through QBO Cloud Services and normal business operations. QBO Cloud may use User Data without restriction to the extent it does not include Personal Data and is not otherwise subject to contractual or legal restrictions that would prevent such use.
B. Lawful Bases for Use of User Data.
QBO Cloud may use User Data, including Personal Data, for processing with QBO Cloud Services and normal business operations with Users and other persons and entities. QBO Cloud’s use has at least one lawful basis for using User Data for these purposes, including the Users’ consent to process User Data for the purposes of performing the given User’s contract or agreement with QBO Cloud.
C. Use of User Data Through QBO Cloud’s Website.
QBO Cloud may receive, process, store, or otherwise use Personal Data through QBO Cloud’s website. QBO Cloud is a data processor and data controller for the purposes of the GDPR and other applicable data protection laws and regulations relative to QBO Cloud’s website insofar as it receives, processes, stores, or otherwise uses Personal Data.
D. Use of User Data Through QBO Cloud Services.
QBO Cloud does not receive, process, store, or otherwise use Personal Data through QBO Cloud Services other than QBO Cloud Online Services. Users are the data processors and data controllers for Personal Data processed through QBO Cloud Services because only Users process and control all such Personal Data.
E. Use Through QBO Cloud’s Normal Business Operations.
QBO Cloud may receive, process, store, or otherwise use User Data, including Personal Data, through QBO Cloud’s normal business operations. This includes contacting Users, processing payments and other financial transactions with Users, contracting with Users, providing customer support to Users, billing Users, and marketing to Users when it is lawful for QBO Cloud to do so.
If a User wishes to unsubscribe from receiving certain email communications, the User may unsubscribe by opting out of email notifications, emailing privacy@qbo.io, or sending a written request to QBO Cloud, Inc., Attn: Legal Operations, 333 Bush St, San Francisco, 94104, CA.
F. Use by Sub-processors.
QBO Cloud uses sub-processors listed within its documentation to process certain User Data. QBO Cloud will communicate changes to its sub-processors through updates to that documentation and as otherwise required by law.
4. Disclosure of User Data
QBO Cloud does not disclose Personal Data to third parties except as provided in this Privacy Policy. QBO Cloud does not sell or rent Personal Data to third parties. QBO Cloud may disclose User Data without restriction to the extent it does not include Personal Data and is not otherwise subject to contractual restrictions that would prevent such disclosure.
QBO Cloud may disclose User Data with affiliated businesses and third-party service providers to assist QBO Cloud in the operation of QBO Cloud Services and conducting QBO Cloud’s normal business operations. QBO Cloud may also disclose User Data to protect QBO Cloud Services, manage and investigate suspected illegal activities, and cooperate with public authorities for law enforcement or national security purposes, if QBO Cloud receives a lawful request or is otherwise required by law or regulation.
5. Protection of User Data
QBO Cloud takes reasonable steps to secure User Data from unauthorized access, improper use or disclosure, unauthorized modification or destruction, and accidental loss, including through encryption and pseudonymization, using reasonable backup and disaster recovery procedures, security policies and procedures, security services, role-based access for QBO Cloud Services and QBO Cloud’s systems, endpoint protection and intrusion detection technologies, and regular security and vulnerability testing.
QBO Cloud contractually requires affiliated businesses and third-party service providers to provide the level of protection for Personal Data that is required by applicable laws. However, no service can be completely secure and QBO Cloud is not responsible for unauthorized or unintended access that is beyond QBO Cloud’s control or that occurs despite QBO Cloud’s reasonable protections.
6. Disposition of User Data
QBO Cloud will keep User Data, including Personal Data, for only as long as required to fulfill the purposes for which it was collected or processed. QBO Cloud may retain User Data for a longer period when required to comply with a legal, tax, or accounting requirement, or when required to do so by a governmental authority.
7. User Rights
Subject to applicable law and regulations, a User may have rights involving his or her own Personal Data, including:
- Right to access — receive a copy of Personal Data QBO Cloud has collected, the categories of such data, and the purpose of QBO Cloud’s use.
- Right to correct — correct any inaccurate Personal Data without undue delay.
- Right to erase — request deletion of Personal Data under specified circumstances.
- Right to data portability — receive Personal Data in a structured, machine-readable format.
- Right to complain — lodge a complaint with a supervisory authority for data protection.
QBO Cloud will not discriminate against any User who exercises his or her rights under applicable data protection laws and regulations.
8. Contacts for Privacy and User Data Issues
Please contact QBO Cloud at privacy@qbo.io for any questions and requests related to this Privacy Policy, including regarding Users’ rights and Personal Data.
QBO Cloud will attempt to respond to all questions and requests within applicable timeframes.
9. Updates
QBO Cloud reserves the right to update this Privacy Policy at any time without prior notice. Upon any change to this Privacy Policy, QBO Cloud will notify Users with a conspicuous website notice; Users’ continued use of QBO Cloud Services constitutes consent to the updated Privacy Policy.
Version 1.0 — May 4, 2026